Frequently Asked Questions

What does Atana do?

Atana helps patients manage and lower their medical bills by automating the dispute process.

How does Atana help me?

If you have medical bills you haven't paid, Atana makes paying them off manageable. We review your bill for errors, listen to your situation, and convince the biller or collector to lower your bill. We'll take care of all the confusing parts of healthcare, explain it to you in clear terms, and find you the best possible deal for your specific situation.

Who is Atana for?

Atana is for anyone with a medical bill they can't pay. We work for all patients with open medical bills or debt, regardless of their insurance status, financial situation, credit score, health condition, or what the bill was for.

Does it work?

Our results vary from patient to patient, but the average patient saves 30% and prevents their credit score from being damaged by outstanding medical debt.

When should I use Atana?

As soon as possible. If you have received a bill, it is either in the hands of the provider or the collector. The sooner that you use Atana, the more flexible that either entity will be. This is especially true for bills that are in collections.

What if my bills are old?

If your bills are over 6 months old, they are most likely in collections and you are either paying them off right now or you haven't started a payment plan. In either situation, Atana can help you find a more flexible payment plan that works for your current situation.

How do I get started?

Just head over to our main website, atana.io, and click the "Get Started" button!

How long does it take?

It can take anywhere between 2 weeks to several months to get you the best deal, but you won't be incurring any additional charges during that time. How long it takes depends on the provider or collector and their speed of cooperation with us. You can check on the status of your bills at any time by calling us or sending us an e-mail.

How much does it cost?

Atana is completely free for patients.

How does Atana make money?

We charge a fee to the entity collecting your bill.

What do you do with my information?

All your information stays safe. We take your privacy seriously, and we don't use your information without your direct approval. We will always ask you if it is okay to share it with someone. We use encrypted emails, data rooms, and other secure methods to ensure patient safety. We do not use any of the information you provide to us except in conversations with the provider or collector.

Does Atana work in my state?

Yes, Atana works in every state.

How do I stay updated with what’s happening?

You can email us at [email protected] or contact us through our messaging system on our website, at the bottom right corner. Make sure to sign up for email updates by going to the bottom of our website. We'll send you relevant news and advice sourced by our team and countless other patients.